Website Maintenance

  • website maintenance

Website Maintenance Plans

Is your website in need of updating but you don't have the time or resources to take care of it? Let us help with our website maintenance and support services.

Alongside our design services, we offer affordable website maintenance packages. We have a pay-as-you-go service or a range of options for those who require regular updates, so you can relax and leave the web fuss to us and we can make the website changes you need as often as you like.

We work as part of YOUR team to ensure your website remains current and functional at a price that is far more cost effective then employing your own website maintenance staff and getting started is fast, simple, and secure.

Knowing that your website is in the safe hands of our website maintenance team means you have the time to do what you do best, run your business.


Four Website Maintenance Plans Available - Pay Monthly

Please contact us and let us know which option you prefer and your requirements. All payments are monthly in advance.

PAYG£25

Per Hour

Pay-As-You-Go is perfect if you rarely require your website to be changed and need one-off updates.

Minimum charge is 1 hour and then billed in blocks of 15mins thereafter. eg for 1h 20mins of work, you will be billed for 1h 30mins.

Silver£49

Per Month

  • 2 hours per month of updates
  • 1 website backup p/m
  • 8hr max response time
  • Extra hours at £25 per hour
  • Time is billed per minute
  • No roll-over of unused minutes

Platinum£159

Per Month

  • 8 hours per month of updates
  • Weekly website backup
  • 1hr max response time
  • Extra hours at £25 per hour
  • Time is billed per minute
  • Roll-over of unused minutes

Three Website Maintenance Plans Available - Paid Annually

1 month FREE when you pay annually. Please contact us and let us know which option you prefer and your requirements. All payments are annually in advance.

Silver Saver£539

Per Annum

  • Save £49 when you pay annually
  • 2 hours per month of updates
  • 1 website backup p/m
  • 8hr max response time
  • Extra hours at £25 per hour
  • Time is billed per minute
  • No roll-over of unused minutes

Platinum Saver£1749

Per Annum

  • Save £159 when you pay annually
  • 8 hours per month of updates
  • Weekly website backup
  • 1hr max response time
  • Extra hours at £25 per hour
  • Time is billed per minute
  • Roll-over of unused minutes

FAQ

Depending on which plan you opt for, you have 2,4 or 8 hours of maintenance available per month. The maintenance can be an array of tasks such as content updating, bug fixing, imagery updates, video embedding, graphical and layout changes, style enhancements and other general maintenance work.

Depending on your chosen plan, we will either do a complete website backup monthly, twice a month, or weekly.

Due to the number of maintenance contracts we have, we need to prioritise our clients. A lot of other maintenance companies will offer around a 3 day response time for the lower plan and 1 day for the higher plan, whereas we offer 8hrs, 4hrs and 1hr, depending on your plan. The response times are worked out during the working hours of 8am and 6pm GMT (London), Monday to Friday, and we have a 100% record of responding within these time-frames.

If you go over your allotted hours for your plan, we can still do maintenance work for you during the month at an extra cost of £25 per hour, and if this is a recurring action, we would recommend moving you up to the next plan. You can however opted to wait until the next month to have the maintenance carried out if it is non urgent. Extra hours are billed per minute as per the allotted monthly hours.

Depending on the plan you are on, you are allocated a certain number of hours within your plan. Any work carried out during a certain month is billed on a per minute basis, so if we did some content amendments in the month of April and it took 16 mins, this would be deducted from your allotted hours of 2, 4 or 8hrs.

On the Silver and Gold plans, hours are not rolled over and are reset again on the 1st of the month. If you are on the Platinum plan, any unused hours are rolled over to the next month. So for example if you only used 1 hour per month for the first eleven months, on the twelfth month you would have 77hours in bank + your 8 hours for the twelfth month, totalling 85 hours. After the twelfth month, all hours are reset and any unused hours will be lost. The rolling period runs from January until December. So if you registered in September, you can roll over hours until the end of December and then any unused hours are lost as your time is reset again in January.

We offer custom plans to anyone that needs them based on your requirements. If you would like to discuss a higher plan, please contact us.

We support many platforms such as Magento, Wordpress, Joomla, Drupal, Open-cart, Big-commerce, Zen-cart, HTML/CSS, PHP, Prestashop and more. Feel free to contact us beforehand if you would like to know if we can maintain your current platform.



Contact Us

  • Email: enquiry (at) spiderwebdesignz (dot) com

Business Hours

  • Monday - Friday 8am to 6pm (GMT)
  • Saturday - Closed
  • Sunday - Closed